Terms

Terms and conditions

In order to use JamFactory’s Online Shop you must read and agree to our Terms and Conditions. They are for your protection and outline our obligations to you. If you remain in any way uncertain, please call our office on (08) 84100727 or send us an email at contact@jamfactory.com.au

Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Due to their handmade nature some items will differ slightly in style and size than the pictured image.

Payment

Payment can be made by VISA, Mastercard, American Express, Diners.

Shipping

All items will be sent in one shipment as soon as all products are available (product availability is listed with each item if delayed). If you require multiple shipments, please contact JamFactory on (08) 8410 0727 or contact@jamfactory.com.au so we can assist you.

Delivery of your goods within Australia

All parcels are sent via Registered Australia Post within Australia according to Australia Post Specifications and usually take 5-7 business days. Cost of Shipping is dependent on product size, weight and destination.

International deliveries

All parcels are sent via Registered Australia Post Air Mail service to international destinations and usually takes up to 2 weeks. Cost of Shipping is dependent on product size, weight and destination. We are not responsible for any taxes that may be required in the country of delivery.

Return policy

Goods are non-refundable, unless faulty. Any exchanges can be made, with proof of purchase. In the interest of your health, there are no exchanges on earrings unless goods faulty. The product you exchange must be in new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition. Customers will assume responsibility for all return shipping charges, including unnecessary duties and sales taxes in certain instances. If all conditions are met, an exchange can be made.